Privacy policy

1. Introduction

Velotrade Re Limited (Velotrade, we, us, or our) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, applications, and services (collectively, the Services).

By using the Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• (a) Account Information: Name, email address, phone number, date of birth, country of residence, and other registration details;
• (b) Identity Verification: Government-issued identification documents, proof of address, and photographs for KYC purposes;
• (c) Payment Information: Billing details and transaction records (payment processing is handled by third-party providers);
• (d) Communications: Messages, support requests, and feedback you send to us;
• (e) Trading Information: Trading history, performance data, and account activity.

2.2 Information Collected Automatically

• (a) Device Information: IP address, browser type, operating system, device identifiers;
• (b) Usage Data: Pages visited, time spent on the website, clicks, and navigation patterns;
• (c) Cookies and Tracking Technologies: See Section 7 below.

2.3 Information from Third Parties

• (a) Identity verification providers;
• (b) Payment processors;
• (c) Trading platform providers;
• (d) Analytics providers.

3. How We Use Your Information

We use your personal information for the following purposes:

• (a) Providing Services: To create and manage your Account, process Challenges, provide Funded Accounts, and process Payouts;
• (b) Identity Verification: To comply with KYC and anti-money laundering (AML) requirements;
• (c) Communication: To send service-related notifications, respond to inquiries, and provide customer support;
• (d) Improvement: To analyse usage patterns, improve the Services, and develop new features;
• (e) Security: To detect, prevent, and address fraud, abuse, and security issues;
• (f) Compliance: To comply with legal obligations and enforce our Terms and Conditions;
• (g) Marketing: To send promotional communications (with your consent, where required).

4. Legal Basis for Processing (where applicable)

We process personal information based on:

• (a) Contract: Processing necessary to perform our contract with you;
• (b) Legal Obligation: Processing required to comply with applicable laws;
• (c) Legitimate Interests: Processing necessary for our legitimate business interests (e.g., fraud prevention, service improvement);
• (d) Consent: Where you have provided explicit consent.

5. Sharing of Information

We may share your personal information with:

• (a) Service Providers: Third parties who perform services on our behalf, including identity verification, payment processing, customer support, and analytics;
• (b) Trading Platform Providers: To enable access to the Trading Platform;
• (c) Professional Advisers: Lawyers, accountants, and auditors as necessary;
• (d) Regulatory Authorities: Where required by law, regulation, or legal process;
• (e) Business Transfers: In connection with a merger, acquisition, or sale of assets;
• (f) With Your Consent: Where you have authorised disclosure.

We do not sell your personal information to third parties.

6. International Transfers

Your personal information may be transferred to and processed in countries outside your country of residence. We take appropriate measures to ensure that such transfers comply with applicable data protection laws and that your information is protected.

7. Cookies and Tracking Technologies

7.1 We use cookies and similar technologies to:

• (a) Enable essential website functionality;
• (b) Remember your preferences;
• (c) Analyse website traffic and usage;
• (d) Deliver targeted advertising (where applicable).

7.2 You can manage cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

7.3 For more information, see our Cookie Policy.

8. Data Retention

We retain your personal information for as long as necessary to:

• (a) Provide the Services;
• (b) Comply with legal obligations;
• (c) Resolve disputes;
• (d) Enforce our agreements.

After this period, we will securely delete or anonymise your information.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your jurisdiction, you may have the following rights:

• (a) Access: Request a copy of the personal information we hold about you;
• (b) Correction: Request correction of inaccurate or incomplete information;
• (c) Deletion: Request deletion of your personal information (subject to legal obligations);
• (d) Restriction: Request restriction of processing in certain circumstances;
• (e) Portability: Request transfer of your information to another provider;
• (f) Objection: Object to processing based on legitimate interests;
• (g) Withdraw Consent: Withdraw consent at any time (where processing is based on consent).

To exercise these rights, contact us at legal@velotrade.com. We may need to verify your identity before responding.

11. Children's Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

12. Third-Party Links

The Services may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via the website or email. Your continued use of the Services after changes are posted constitutes acceptance of the revised policy.