Cookie policy
Last updated: January 28, 2026
1. Overview
This Cookie Policy explains how Velotrade Re Limited (Velotrade, we, us, or our) uses cookies and similar technologies on our website and services. It also explains your choices about these technologies.
2. What are cookies?
Cookies are small text files placed on your device when you visit a website. They help sites remember information about your visit, such as your preferences or whether you have accepted cookies.
3. Cookies we use
The cookies below reflect the services used on this site. Some cookies only appear after you interact with specific features (like live chat) or when optional analytics tools are enabled.
| Cookie | Purpose | Category | Duration | Provider |
|---|---|---|---|---|
| localStorage: vt_cookie_consent | Stores your cookie consent choice. | Strictly necessary | Persistent | Velotrade |
| __next_hmr_refresh_hash__ | Development-only cookie for hot reload. | Strictly necessary (dev) | Session | Next.js |
| _ga, _ga_* | Measures site usage and performance. | Analytics | Up to 2 years | Google Analytics (via GTM) |
| _gid | Distinguishes users for analytics. | Analytics | 24 hours | Google Analytics (via GTM) |
| _gcl_au | Measures campaign performance. | Marketing | Up to 3 months | Google Ads (via GTM) |
| _clck | Stores visitor ID for session analytics. | Analytics | Up to 1 year | Microsoft Clarity (via GTM) |
| _hp2_id.* | Stores user/session identifiers. | Analytics | Up to 2 years | Heap Analytics (via GTM) |
| TawkConnectionTime, twk_idm_key, twk_uuid_* | Maintains chat sessions and preferences. | Functional | Session to 6 months | Tawk.to |
| __stripe_mid | Fraud prevention and payment security. | Strictly necessary (payments) | Up to 1 year | Stripe (if payments are enabled) |
4. Tools and services we use
Google Tag Manager (GTM) is used to manage and deploy tags on the site. GTM itself does not set cookies, but it can load other tools that do.
Google Analytics (via GTM) helps us measure traffic and engagement. This service may set cookies that collect usage data such as pages viewed, time on site, and device information.
Tawk.to provides live chat support. It may use cookies or local storage to keep your chat session and preferences.
Some analytics tools (like Clarity or Heap) may be enabled via GTM. If they are disabled, their cookies will not appear.
5. Your choices
- You can accept all cookies or only necessary cookies using the banner on the site.
- You can also control cookies through your browser settings. Disabling cookies may affect certain site features.
6. Contact
If you have questions about this Cookie Policy, contact us at support@velotrade.com.